Call Center Sales Remote (Base + Commission)

Be the human voice that saves lives. In a world obsessed with “AI this” and “Chatbot that,” we’re hiring more humans as agents in our call center. At British Swim School, we know that when it comes to a child’s safety, many parents want to talk to a real person. While we offer technology solutions, we will always need real people with heart, empathy, and the “human touch” to connect with parents about one of the most important decisions they’ll make.

About the role

Drowning remains the number one cause of death for children ages 1 to 4. As a Call Center Agent, you aren’t just “selling swim lessons”—you are a lifesaver on the other end of the phone. You’ll guide parents through our specialized water safety programs, helping them understand how our lessons protect their children and provide peace of mind. This is a fully remote, home-based role requiring only a computer and a phone. We prioritize talent over traditional barriers and passionately welcome veterans and individuals with disabilities to lead our life-saving mission from the comfort of their own homes.

Bilingual English/Spanish required.

Responsibilities

• Engage in meaningful, human conversations with parents to explain the vital importance of our mission.
• Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise.
• Provide top-tier service by solving problems, answering questions, and being a steady hand for our community.
• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Support retention efforts by understanding concerns and offering thoughtful solutions.
• Provide clear explanations of policies, billing, and scheduling.
• Process cancellations, online enrollments, account updates, and billing changes.
• Manage and maintain our in-house ticketing system.
• Follow SOPs accurately and consistently.
• Document interactions thoroughly to ensure smooth team communication.
• Catch errors before they become problems—strong attention to detail is essential.
• Balance accuracy with efficiency while managing multiple systems.

Requirements

• Call center, sales, admin, or high-touch customer service experience preferred.
• Strong computer literacy (Google Suite, CRMs, spreadsheets).
• Ability to follow SOPs and maintain accuracy across systems.
• Reliable high-speed internet, computer with webcam, and headset.
• Ability to work evenings and weekends (we operate 7 days/week).
• Bilingual English/Spanish required.

Qualifications

• Warm, engaging personality with a belief that empathy is a superpower.
• Ability to easily connect with callers you have never talked to before.
• Natural communicator who can turn a standard inquiry into a life-changing enrollment.
• Purpose-driven with a desire for work that directly contributes to saving lives.
• Highly detail-oriented and process-driven.
• Strong communicator with a warm, confident phone presence.
• Sales experience and conversion-driven mindset—comfortable asking for the sale.
• Able to multitask while maintaining accuracy.
• Forward thinker who anticipates issues before they happen.
• Comfortable working independently but collaborative with the team.

Benefits

• Medical insurance options
• Paid time off
• 401(k) plan
• Gym reimbursement (up to $25/month)
• Growth opportunities within a fast-growing franchise

Pay

$20.00 per hour + monthly commission and performance bonuses (up to 25% extra over base pay upon goal achievements).

Schedule

Flexible scheduling, including evenings and weekends (we operate 7 days/week).