Call Center Sales Associate (Virtual, US/CAN)

About the role

As a Call Center Sales Associate, you will engage with individuals who have already expressed interest in Sirva’s consumer products. Your focus will be on building rapport, understanding needs, and confidently guiding customers to the right solution. You will take and make calls, as well as respond to incoming enquiries via email. Engage with potential customers who have submitted an interest in our products. Deliver exceptional, friendly, and professional customer service at every touchpoint. Clearly articulate the value of Sirva’s new product offering. Convert enquiries into confirmed customers through effective sales techniques. Manage and track customer interactions accurately within our systems.

Responsibilities

• Take and make calls, as well as respond to incoming enquiries via email
• Engage with potential customers who have submitted an interest in our products
• Deliver exceptional, friendly, and professional customer service at every touchpoint
• Clearly articulate the value of Sirva’s new product offering
• Convert enquiries into confirmed customers through effective sales techniques
• Manage and track customer interactions accurately within our systems

Requirements

We're looking for individuals who thrive in a fast-paced, customer-focused sales environment and are excited by the opportunity to be part of something new. You might be someone with a strong background in sales, particularly in a call center or inside sales environment, or someone with outstanding customer service experience who is motivated to step into a sales-focused role.

Qualifications

• Natural ability to build rapport and influence over the phone and in writing
• Confidence in converting warm leads into successful outcomes
• A results-driven mindset with a passion for achieving targets
• Strong communication skills and a positive, resilient attitude
• Comfort working in a dynamic, evolving environment as we scale this new offering

Skills

You will bring a variety of skills to the role, including:

• Exceptional communication skills
• Ability to build rapport over the phone and in writing
• Results-driven mindset
• Positive and resilient attitude
• Ability to work in a dynamic, evolving environment

Benefits

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Call Center Sales Associate – Consumer Products
• Salary Range: $40,000-$50,000 base salary + sales commission structure
• Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications.
• The final compensation will be determined during the hiring process based on these considerations.
• If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Pay

Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Schedule

Vacancy Status: This posting reflects an existing vacancy within our organization.