Call Center Representative - Urgent Need

Essential Job Functions

• Answer incoming customer inquiries by phone and email
• Places orders for customers by phone, email and fax for shipment from BPV for over 4000 products codes
• Determines requirements by working with customers
• Utilize a customer relationship application and /or database to record activities and research product information
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Work with other teams cross-functionally to resolve customer and sales force issues
• Respond to inquiries by clarifying desired information; research, locate, and provide information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Update job knowledge by participating in educational opportunities
• Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Works with customers to resolve issues and insure that escalations are quickly and effectively handled
• Collaborates with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives

Basic Skills/Competencies Required

• Customer Focus
• Customer Service
• Data Entry Skills
• Listening
• Phone Skills
• Verbal Communication
• Written Communication
• Critical Thinking Skills
• Building Relationships
• People Skills
• Interpersonal Savvy (Team Orientation)
• Problem Solving
• Multi-Tasking Ability
• To be flexible in work schedule, including a willingness to work overtime as needed
• Positive and Professional attitude

Education Required

• A High School Diploma

Experience Required

• One (1) or more years customer service experience desired
• One year Call Center experience a plus