Call Center Representative - Tucker, GA - Hybrid

Summary

Join the group that solves business challenges and enhances the way we work and grow. As a Call Center Representative - Tucker, GA - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

Your role in our mission

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Solve client problems, update account history, and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• A high school diploma or G.E.D.
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Work Environment: Hybrid role, requires working at least 2 days per week on-site, but could increase based on business needs
• Training: Approximately 2 weeks on-site
• Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process
• Video Requirements: Video cameras must be on during all interviews and throughout the first week of orientation
• Internet Requirements for Telework/Hybrid Roles: Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required

Employee Benefits & Perks

• Health benefits (medical, dental, and vision) begin on Day 1 of employment
• 401(k) with company match and additional benefits become available within the first few months
• Flexible vacation policy after 90 days of employment. Exceptions require manager approval before the employee's start date at Gainwell
• Career growth and advancement opportunities are encouraged and supported
• A company-provided computer is supplied for work use

Pay Range

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”