Call Center Representative, Specialist or SR Specialist

What You’ll Do

• Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests
• Solve problems on the spot with a “one-call resolution” mindset
• Guide customers through banking products, digital tools, and services
• Identify opportunities to help customers meet their financial goals
• Troubleshoot everything from simple requests to complex banking issues (depending on your level)
• Deliver top-tier service with professionalism, empathy, and efficiency
• 🌟 What Makes This Role Exciting?

What You Bring

• Love helping people and solving problems
• Communicate clearly and confidently (phone, email, and in person)
• Thrive in a fast-paced, detail-oriented environment
• Are tech-savvy and comfortable using multiple systems
• Take initiative and ownership of customer experiences

Bonus Points

• If You Have:
• A knack for multitasking and staying organized under pressure
• A passion for learning and growing your financial knowledge

Basic Qualifications

• High school diploma or equivalent
• Relevant experience (level depends on position)
• Military experience welcomed and valued

Work Environment

• Professional office setting
• Collaborative team atmosphere
• Moderate noise level (think energetic, not chaotic)

Experience Levels

• Representative - Great for those starting or building experience
• Specialist - Handle more complex requests, account maintenance, and escalations
• Senior Specialist - Our experts and leaders on the floor

Qualifications

• Basic Qualifications
• High school diploma or equivalent
• Relevant experience (level depends on position)
• Military experience welcomed and valued

Pay

Pay is depending on experience. Minimum for Call Center Representative is $19.06/hr, Specialist is $21.27/hr, Senior Specialist is $23.43/hr

Benefits

• Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retailment Benefits with generous 401K match
• Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Company Information

• Northrim Bank is an equal opportunity and affirmative action employer.
• Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.