Call Center Representative – Physical Therapy Clinic

About the role

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Key Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Absorb and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

Additional Information

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life