Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

About the Role

Through our associates, Conduent delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have the opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Using a computerized system, respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gather information, assess caller needs, research and resolve inquiries, and document calls.
• Provide clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follow documented policies and procedures including call handling and escalations.
• Act as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Must be able to submit to a pre-employment screening.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs.

Preferred Skills/Experience

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Pay

$17.50/hour

Schedule

• Training is 4 weeks (8:30 am–5:00 pm EST).
• After training, working hours will be an 8-hour shift within the hours of operation.
• Full-time schedule (40 hrs. per week).
• No weekends.

Benefits

• Equipment provided.
• Paid training.
• Career growth opportunities.
• Full benefit options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
• PerkSpot – Employee discount program.