Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

About the role

Through our associates, Conduent delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Must be able to submit to a pre-employment screening.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs.
• Must reside within a 60-mile radius of Columbia, SC.
• Bilingual English/Spanish required.

Preferred qualifications

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Schedule

• Training is 4 weeks (8:30 am – 5:00 pm EST).
• After training, working hours will be an 8-hour shift within hours of operation.
• Full-time schedule (40 hours per week).
• No weekends.

Pay

$17.50 per hour.

Benefits

• Equipment provided.
• Paid training.
• Career growth opportunities.
• Full benefit options – health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
• PerkSpot – Employee discount program.