Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

About the Role

Conduent provides mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Call Center Representative – Medicaid Member Support (Bilingual English/Spanish), you will support Medicaid members in South Carolina as a first point of contact, answering calls, providing product information, and resolving customer inquiries with empathy and efficiency.

Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gathers information, assesses caller needs, researches and resolves inquiries, and documents calls
• Provides clear and concise information regarding member eligibility
• Assists callers with completing their Medicaid applications and provides updates on their application status
• Follows documented policies and procedures including call handling and escalations
• Acts as an advocate for Medicaid members to ensure their needs are met
• Navigates across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age with a high school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs
• Must reside within a 60 mile radius of Columbia, SC (position is remote but location-restricted)
• Bilingual English/Spanish required

Preferred Qualifications

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience
• Call center or professional office experience
• Computer system experience with data entry and database documentation knowledge

Schedule

• Training is 4 weeks (8:30 am – 5:00 pm EST)
• After training: 8-hour shift within hours of operation
• Full-time schedule (40 hrs. per week)
• No weekends

Pay & Benefits

• $17.50 hourly
• Equipment provided
• Paid training
• Full benefits package including health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation/sick time
• Career growth opportunities
• PerkSpot – Employee discount program