Call Center Representative - Indianapolis, IN - Hybrid

About the role

As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

• Deliver exceptional customer service and accurate information to providers, members, and internal partners.
• Demonstrate professionalism, empathy, and active listening in every call or written interaction.
• Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately.
• Follow established procedures and compliance guidelines to meet quality and service level standards.
• Participate in team meetings, training, and feedback sessions to continuously improve performance.

What We're Looking For

• 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
• Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
• Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
• Excellent communication and listening skills with a customer-first mindset.
• Dependability, punctuality, and a strong commitment to team goals and performance standards.

Location & Schedule

Location: Office 6612 East 75 Street Suite 550, Indianapolis, IN. 46250
Work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. (no weekends or holidays).
Reliable home internet required: minimum 24 Mbps download / 8 Mbps upload (higher speeds strongly recommended).

Benefits

• Health, dental, and vision benefits begin on day one.
• 401(k) matching and additional benefits available.
• Opportunities for growth and advancement through Gainwell University and professional development programs.
• Generous, flexible vacation policy.
• Educational assistance.
• Leadership and technical development academies.

Pay

The pay range for this position is $29,100 - $41,600 per year; the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.