Call Center Representative / Guest Services Associate

About the role

Kenneth's Salon + Spas is a recognized Best Place to Work, dedicated to providing exceptional guest experiences through outstanding customer service.

Responsibilities

• Answer incoming calls and respond to guest inquiries professionally and efficiently
• Schedule, modify, and confirm appointments
• Respond to customer emails and other communications
• Investigate and resolve guest concerns and feedback
• Provide information regarding services, products, and promotions
• Maintain accurate records and appointment information
• Deliver exceptional customer service with every interaction
• Utilize multiple systems and software platforms while managing guest needs

Qualifications

• Strong customer service and communication skills with a focus on guest experience and satisfaction
• Professional telephone and email etiquette
• Excellent problem-solving abilities
• Strong attention to detail
• Able to multitask in a fast-paced environment
• Comfortable learning and using new software programs