Call Center Representative - Contract
Sound Credit Union is seeking a Call Center Representative to join our team. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you.
About the role
We offer a unique Call Center Progression Model designed to provide advancement in your role and an increase in your salary through on-the-job training and structured compensation increases. This is expected to be a 6-month contract role based out of our Tacoma Call Center location. Once fully trained, you may have the ability to combine in-person and remote work.
Pay
The target salary range for this position is $21.50 - $24.00, depending on previous experience and education. The full salary range is $21.50 – $26.50.
Schedule
This position requires a schedule of Monday – Friday with shifts between 8:00 AM – 6:00 PM, with rotating Saturdays from 9:00 AM - 1:00 PM, affording a day off during the week.
Responsibilities
- Serve as the first point of contact in our Call Center, assisting members over the phone with financial transactions.
- Respond to member inquiries and provide information on account status, balances, and loan details.
- Build relationships and deliver exceptional member service.
Requirements
- One year of experience in customer service, preferably in a Call Center environment.
- High School Diploma or equivalent.
- Must be bondable.
- Employer sponsorship to secure or maintain employment authorization is not available.
About Sound Credit Union
Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions, with 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.