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Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf (CSD) · Moorhead, MN · 3 days ago
RemoteRemoteOTHR$14/hrFull-time

About the role

CSD Call Centers is seeking self-motivated individuals with a passion for driving communication access to fill Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.

Responsibilities

  • Relay telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.
  • Facilitate communication between deaf or hard of hearing individuals and hearing individuals.
  • Work in a fast-paced environment.
  • Adapt to schedules influenced by call volume fluctuations.

Requirements

  • No sales, no quotas, no tech support, no customer conflict de-escalation.
  • Must meet qualifications to work from home.
  • Starting wage of $14 per hour.
  • Hiring for full and part-time positions.
  • Eligible for salary increases twice a year.
  • Paid time off (for all employees).
  • Remote Work Stipend.
  • Employee Assistance Program (available immediately, no employee cost).
  • Employee rewards for good attendance and performance.
  • Student loan forgiveness eligibility (due to non-profit status).
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents.

Qualifications

  • A minimum of a High School Diploma or equivalent.
  • 18 years of age or older.
  • Ability to type at 60 words per minute with minimal errors (to graduate training).
  • 50 words per minute with 90% accuracy to qualify for training.
  • Excellent customer service experience and a relaxed/calm demeanor.
  • Ability to work various schedules, including weekdays, weekends, overnight, and holidays.
  • Must be able to pass skill assessments administered by a local recruiter.

Skills

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Excellent communication skills.
  • Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume.
  • Excellent grammar and spelling.
  • Knowledge of and ability to learn and understand complex computer communication software, shortcuts and command functions.
  • Ability to work in a fast-paced environment.
  • Ability to adapt to schedules influenced by call volume fluctuations.

Benefits

  • Opportunity to work from home.
  • Benefits package includes paid time off, remote work stipend, employee assistance program, and student loan forgiveness eligibility.
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents.

Residency Requirement

Candidates for this role must live and work in Minnesota. Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.

Application Instructions

Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.

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