Call Center Representative-Bloomington, MN

Responsibilities

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location to perform work.
• Maintains confidentiality of customer’s nonpublic information.
• Provides written and verbal responses to customer inquiries as needed.
• Adds additional job duties as assigned.

Requirements

• Bilingual (Spanish and English) Required
• 3 years of customer service-related experience in a high volume call environment
• Strong Microsoft Excel experience
• Strong Outlook experience
• Ability to learn new technologies and systems easily
• Solid work history and tenure
• Highschool diploma required

Perks

• Weekly incentive bonuses
• Benefits package including health, dental, vision, life, and more
• Paid time off
• Schedule: Monday - Friday; Opportunity for OT with a rotating Saturday schedule

Compensation for this role is $20/hr. This role does not offer remote work.