Call Center Representative - Bankruptcy

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

Pay

$12.30/hr

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Monitor bankruptcy filings and identify all related customer accounts and sub-accounts
• Create and maintain bankruptcy cases in accordance with established procedures
• Prepare statements of account detailing pre- and post-petition balances when required
• Process credits for pre-petition balances and ensure accurate account updates
• Handle inbound calls from residential customers regarding bankruptcy-related inquiries
• Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
• Manage and complete assigned bankruptcy-related offline processes
• Maintain accurate documentation and account records
• Provide cross-functional support and backup coverage for team processes as needed
• Adhere to departmental procedures, compliance requirements, and service level expectations
• Collaborate effectively with team members to ensure continuous workflow coverage
• Perform additional duties as required by management

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Superb attendance
• Computer/technology savvy with ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
• Call Center or Collections experience preferred
• At least 1 year of Customer Service experience required
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts
• Work‑at‑home setup: InteLogix will provide a computer; you must provide 2 computer monitors with appropriate cables, high‑speed internet (ethernet) with ≥10 Mbps download and ≥5 Mbps upload, Wi‑Fi turned off, and a private distraction‑free workspace with a door that can be closed