Call Center Representative

About the role

The Customer Service Representative plays a crucial role in Fiscal Intermediary Processing & Support Services, acting as the primary point of contact for consumers. They are responsible for providing program-related resource information and serving as liaisons to other departments within the company.

Responsibilities

• Answer consumer inquiries using multiple modules and programs to achieve first call resolution
• Learns, retains, and applies information from training materials supporting program-related topics
• Acts as a liaison to other departments within the company
• Speaks on the phone while reading notes
• Utilizes appropriate modules for research purposes
• Engages the caller during the call
• Notates information during the call
• Works efficiently as a team player
• Works independently to solve problems
• Is punctual and dependable

Requirements

• Call center and phone customer service experience preferred
• Bilingual: Fluent in English and another language preferred
• Stoughton office location required for 3 months of in-person training, followed by a hybrid schedule
• Full-time position, 35 hours per week, Monday through Friday, 8:30am - 4:30pm

Qualifications

• High School Diploma or equivalent education

Skills

• Ability to multitask
• Professional, friendly, and understanding demeanor
• Attention to detail
• Problem-solving skills

Benefits

N/A

Pay

N/A

Schedule

N/A