Call Center Representative

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Routinely route and escalate calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associates Degree or higher (completed degree may be substituted with additional work experience)
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information