Call Center Representative

Key Responsibilities

• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Aid members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Absorb members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.

Qualifications

• Experience: One to three years of similar or related experience. Financial institution, credit union, banking, retail, or contact center experience preferred.
• Education: High School Diploma Required.
• Skills: Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Ability to multitask in a fast-paced environment. Strong problem-solving and decision-making skills. Ability to navigate multiple computer systems simultaneously. Attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Working knowledge of Microsoft Office products.

Employment Details

• Location: HRCCU Operations Center, I Third Street Corinth, NY.
• Payrate: $20.00-$25.00, based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.
• Benefits: Medical, Dental, Vision, FSA & HSA options. Life insurance, short term, & long-term disability benefits. 401K with matching contribution up to 10%. Generous paid time off, including birthday off and additional 12 observed holidays. Gym reimbursement and wellness program. Internal and external training, including certification and tuition reimbursement. Community Volunteer initiatives. Career growth & advancement opportunities.

About the Role

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Benefits

• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional 12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

Schedule

N/A

Skills

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to navigate multiple computer systems simultaneously.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Working knowledge of Microsoft Office products.

Pay

$20.00-$25.00, based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.

Benefits

• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional 12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

Company Culture

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Equal Opportunity Employer

As to all protected groups, including protected veterans and individuals with disabilities.

Application

Apply online here.