Call Center Representative

About the Role

The Call Center Representative provides exceptional customer service by handling high volumes of inbound calls, assisting with account inquiries, transactions, and benefits information related to cardholder accounts. This onsite position requires managing multiple applications while maintaining confidentiality and compliance.

Responsibilities

• Manage inbound calls efficiently in a fast-paced environment.
• Access and update customer accounts accurately.
• Provide clear, empathetic communication and resolve customer issues.
• Support team operations during peak times or absences.
• Maintain knowledge of programs, policies, and technology.

Requirements

• At least 18 years old with a High School Diploma or equivalent.
• Minimum 6 months of customer service, call center, or dispatch experience.
• Effective communicator with problem-solving skills.
• Ability to navigate multiple screens and applications.
• Commitment to 100% attendance during training.
• Complete a 3-week paid training program with assessments.
• Reside within 35 miles of the worksite in San Antonio, TX.
• Pass background, credit, and fingerprint checks.

Schedule

Work scheduled shifts from 11am to 8pm or 2pm to 11pm, with applicable shift differentials.

Pay

Earn $15/hr, with opportunities for incentives.

Benefits

• Health coverage
• Paid time off
• Career growth opportunities