Call Center Representative

About the role

The Call Center Representative (CCR) is responsible for handling both inbound and outbound phone calls, providing support, documenting information, and resolving issues. This role supports the entire organization as it is the first point of contact for incoming calls from clients, vendors, suppliers, and more.

Responsibilities

• Answer incoming calls from clients, vendors, suppliers, and more.
• Follow protocol for specific call types, including triage and escalation when necessary.
• Document required information into the corresponding systems to ensure accurate tracking and resolution.
• Efficiently navigate company systems to access client and vendor data, update records, and complete service tasks.
• Manage check-in and check-out calls from our vendor technicians and review deliverables provided to ensure that all required job tasks were completed.
• Absorb and respond to 24-hour and 1-hour scheduling reminder calls to our vendor technicians.
• Follow company policies, procedures for call handling & routing, issue resolution, & cross-department collaboration.
• Consistently conduct activities in a friendly, professional and courteous manner.

Requirements

• High School Diploma
• Computer Experience
• Self-starter and proven ability to work independently and on a team
• Proficiency with Microsoft Office suite of PC Tools
• Phone skills, including familiarity with complex or multi-line phone system
• Ability to work in a fast-paced environment, multi-task, and meet deadlines
• A high degree of accuracy and attention to detail
• Ability to remain calm and composed under pressure or during challenging calls

Qualifications

• Previous successful experience in a call center or customer service role is a plus!

Skills

• Effective communication
• Problem-solving skills
• Fast-pace
• A positive attitude
• Multitasking

Benefits

Hybrid Work Schedule - This position is Hybrid every other week in office Dynamic Environment: Work in a fast-paced, supportive, and collaborative team Career Growth: Opportunities for career development and advancement within the company.

Pay

Salary/Rate: $17-$21/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/week.

Schedule

This position is Hybrid every other week in office.

About the Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to: Helping every client make the best hiring decisions possible Matching professionals with the right IT jobs and career opportunities As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used.

Why Join Us?

Hybrid Work Schedule - This position is Hybrid every other week in office Dynamic Environment: Work in a fast-paced, supportive, and collaborative team Career Growth: Opportunities for career development and advancement within the company.

AI-Assisted Interview Experience

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca. These AI hiring tools help us: Conduct recorded video interviews Transcribe interviews Summarize candidate responses Generate job-related insights Streamline communication and scheduling Please note that: The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners. The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency. If you prefer a non-AI interview format, we will gladly provide an alternative.

Your Rights as a Candidate

At PTP, every candidate has the right to: Request a non-AI interview path Ask how your data is being used Request access to transcripts or interview recordings Request deletion of your AI-recorded interview Receive clear, timely communication Our goal is to ensure you feel respected, informed, and supported throughout your experience. Our Commitment: For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients. We're committed to a hiring process that is: Transparent Compliant Equitable Powered by innovative technology that enhances not replaces human judgment Welcome to the future of hiring at Peterson Technology Partners. We're excited to learn more about you. Equal Employment Opportunity: Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.