Call Center Representative

About the role

The Customer Care Expert is passionate about interacting with customers and addressing their needs promptly. They are self-starters who are willing to learn new skills and collaborate with colleagues to prioritize customer experiences.

Responsibilities

• Log into the telephony system and handle up to 50+ calls daily
• Respond to SMS, emails, and voicemails from customers
• Assist customers with scheduling standard maintenance
• Resolve customer service complaints and concerns
• Communicate company initiatives to customers (marketing, sales, etc.)
• Direct customers to appropriate departments (where applicable)
• Participate in cross-training within other departments to enhance skill set
• Avoid non-recurring tasks as needed
• Perform customer data entry
• Identify opportunities to improve customer service procedures and make recommendations
• Perform other related duties as assigned

Requirements

Self-motivated, quick learner, and able to work independently and as part of a team.

Qualifications

• High school diploma or equivalent
• Experience in customer service preferred
• Excellent communication skills
• Ability to multitask and manage multiple priorities

Skills

• Customer service skills
• Telephony system proficiency
• Email and SMS handling
• Scheduling and follow-up
• Problem-solving abilities

Benefits

Moxie Pest Control offers a comprehensive benefits package including:

• Great Places to Work and Top Places to Work recognition
• Monthly company events
• Company service projects
• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• 401(k) plan
• Roth IRA
• Long- and short-term disability coverage (voluntary)
• Paid time off
• Equal employment opportunity statement

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible but typically require availability during business hours.