Call Center Representative

Roles And Responsibilities

• Counsels and educates patients about their healthcare plans.
• Schedules annual exams or re-engages patients as needed.
• Communicates and sells the value of Monogram Health.
• Protects patient health care privacy by adhering to HIPAA regulations.
• Enters data into Salesforce as required.
• Fields calls with a positive attitude and builds rapport with patients.
• Performs other job-related duties as assigned.

Essential Job Functions

• Reads scripts, company literature, electronic files, and patient demographics.
• Hears and responds to phone calls, converses with patients, colleagues, and others.
• Keeps hands and fingers on keyboards for data entry and patient call documentation.
• Sits for long periods and stands occasionally.
• Works on-site and may work weekends and holidays.

Position Requirements

• High School Diploma or GED.
• Must be at least 18 years old.
• Proven ability to learn and retain information in a fast-paced environment.
• Proven ability to balance multiple priorities and meet deadlines.
• Innate ability to overcome objections.
• Dependable with a strong work ethic and attention to detail.
• Can thrive in a fast-paced start-up environment.
• Demonstrated verbal, listening, and written communication skills.
• Experience in sales, telemarketing, and health care industry preferred.
• Knowledge of medical terminology.
• Previous home health and care management experience preferred.

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for complex patients. It offers a comprehensive and personalized approach to health, treating chronic conditions and providing support for daily needs. The organization is committed to improving patient outcomes and reducing medical costs.