Call Center Representative

Duties and Responsibilities

• Cover all physician schedules in an orderly fashion to ensure all appointments flow smoothly
• Call patients to reschedule appointments as needed
• Contact patients who may not have responded to their reminder calls and be assertive to ensure the appointment will be rescheduled
• Type and distribute weekly doctor schedules to all medical/surgical offices and staff
• Send information packets and mass mailings to all patients and/or offices when requested
• Assure appropriate documentation is provided in each patient record
• Assure incoming and outgoing clinical summaries and referrals are appropriately placed in the patient record
• Achieve Quality and NPS score requirements
• Comply with all policies and procedures of the organization, including but not limited to Standard Operating Procedures and the Employee Handbook
• Be willing and able to be on-site 2-3 times per month for training and continuous education
• Perform various other duties as requested

Qualifications

• Strong ability to work independently with limited oversight post-training
• Attention to detail
• Strong phone and verbal communication skills, including active listening
• Excellent customer service and communication skills, including communication via email and text
• Computer proficiency
• Minimum of 2 years of medical and/or clinical experience
• High school diploma or equivalent

About Midwest Vision Partners

Midwest Vision Partners (MVP) is focused on improving and preserving vision for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports prominent eye care professionals in 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees all focused on providing top-notch, customized results for each of our patients.