Call Center Representative

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.
• Follow communication scripts and standard operating procedures.
• Meet or exceed performance metrics including call quality and handle time.
• Collaborate with team members and supervisors to improve service delivery.

Wonder if you are a good fit?

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written).
• Strong verbal and written communication skills.
• Able to multitask and manage time effectively.
• Basic computer literacy and typing skills.
• Previous customer service or call center experience is a plus.

Qualifications

All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Benefits

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy Paid Time Off Earn PTO and paid holidays to take the time you need.Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance Access life insurance options to safeguard your loved ones.

Safety & Security Access safety and security programs to ensure a safe working environment.

Accident & Critical Illness Insurance Access accident and critical illness insurance to protect you and your loved ones.

Flexible Spending Accounts Access flexible spending accounts to pay for qualified expenses.

Employee Assistance Programs Access employee assistance programs to receive confidential counseling and support.

Professional Development Access professional development programs to enhance your skills and advance your career.

Wellness Programs Access wellness programs to promote health and wellness.

Volunteer Time Off Access volunteer time off to give back to your community.

Family & Medical Leave Access family and medical leave to care for yourself and your loved ones.

Commuter Benefits Access commuter benefits to save on transportation costs.

Subsidized Parking Access subsidized parking to make commuting easier.

Flexible Work Arrangements Access flexible work arrangements to better balance work and personal life.

Telecommuting Access telecommuting options to work from home.

Remote Work Access remote work options to work from anywhere.

Job Sharing Access job sharing options to share a full-time job with another employee.

Part-Time Work Access part-time work options to find a flexible schedule.

Internship Programs Access internship programs to gain valuable work experience.

Summer Internship Programs Access summer internship programs to gain valuable work experience during the summer months.

Seasonal Internship Programs Access seasonal internship programs to gain valuable work experience during the summer and fall months.

Co-op Programs Access co-op programs to gain valuable work experience while pursuing your degree.

Graduate Programs Access graduate programs to gain valuable work experience while pursuing your degree.

Undergraduate Programs Access undergraduate programs to gain valuable work experience while pursuing your degree.

Internship Programs Access internship programs to gain valuable work experience.

Summer Internship Programs Access summer internship programs to gain valuable work experience during the summer months.

Seasonal Internship Programs Access seasonal internship programs to gain valuable work experience during the summer and fall months.

Co-op Programs Access co-op programs to gain valuable work experience while pursuing your degree.

Graduate Programs Access graduate programs to gain valuable work experience while pursuing your degree.

Undergraduate Programs Access undergraduate programs to gain valuable work experience while pursuing your degree.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program Access an employee referral program to refer friends and family to MCI.

Employee Referral Bonus Access an employee referral bonus to earn extra money for referring new hires.

Employee Referral Program