Call Center Representative

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust scripts to meet the needs of individual customers
• Handle homeowner questions and overcome objections
• Collect and verify homeowner information (name, address, phone number, etc.)
• Schedule appointments over the phone
• Input appointment details into the system accurately
• Record important details from conversations
• Confirm appointments set by canvassers or sales representatives
• Schedule appointments for in-home consultations
• Conduct quality control calls
• Answer inbound calls from homeowners responding to ads
• Follow up with homeowners after initial contact
• Maintain and update lead information and reports

Qualifications

• Strong communication and customer service skills
• Knowledge of sales and marketing principles is a plus
• Experience in telemarketing, call center, sales, or promotions preferred
• Basic computer skills and ability to learn CRM systems
• Positive attitude and ability to work in a fast-paced environment
• Product knowledge will be provided through training

Why Join Luxury Bath of Richmond?

• Growing company with strong industry reputation
• Opportunity to earn hourly pay plus bonuses
• Supportive team environment
• Opportunity for advancement