Call Center Representative

What You'll Do

• Handle inbound and outbound calls
• Resolve questions and concerns professionally, empathetically, and efficiently
• Update and maintain accurate member information in internal systems
• Identify member needs and provide helpful solutions and guidance
• Work closely with teammates to improve processes and create exceptional member experiences
• Use bilingual or multilingual skills to support diverse membership (if applicable)

What We're Looking For

• Previous call center or customer service experience preferred
• Strong communication and people skills
• Proficient with computers including Microsoft Office, data entry, and multitasking
• Outbound calling experience is a plus
• A positive attitude with the ability to work independently and as part of a team
• Someone who enjoys helping people and thrives in a team-oriented environment

Schedule

Full-time, in-office position
Monday through Friday
8-hour shifts (start times may vary)
No weekends or holidays — enjoy your evenings and weekends off!

Benefits & Perks

• 401(k)
• Medical, dental, and vision insurance
• Paid time off
• Paid sick time
• Paid Holidays
• On-the-job training and growth opportunities