Call Center Representative

Job Duties

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Afford assistance with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards).
• Completes all mandatory and regulatory training programs.