Call Center Representative

About the role

The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling its mission through the call center to provide superior service and innovative financial solutions to its membership by meeting their dynamic needs via telephone communications.

Responsibilities

• Assist credit union members in the call center regarding their banking needs.
• Provide members a courteous, professional and timely experience through video conferencing software.
• Answer credit union member's requests relating to the function and servicing of their accounts, including but not limited to balance, activity, stop payments, resolving debit card issues.
• Provide efficient and accurate customer service in transactions such as transfers, issuing cashier checks, and loan payments.
• Provide efficient and accurate service in transactions using the ITM, including but not limited to check cashing, deposits, withdrawals, or transfers.
• Maintain a high level of knowledge about the credit union's E-services and remote services.
• Meet member needs by cross-selling all products and services offered by the credit union.
• Achieve the minimum sales standards as established by management.

Requirements

• High School Diploma or equivalent.
• Minimum of one to three years of similar or related experience in the financial industry, or call center customer service.

Qualifications

• Must have excellent communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and customer service skills.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• 3 weeks paid time off in the first year.
• 401k with up to a 6% match.
• Tuition reimbursement.
• Year-end bonuses.

Pay

Salary: $18 per hour

Schedule

Full-time, Monday-Friday, occasional Saturdays.