Call Center Representative

About the role

Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team. We are a fast-growing HVAC service company in Berks County, offering great advancement opportunities.

Qualifications

- Develop a proven track record in customer service - IT competent; good typist and proficient with phone systems - Experience with CRM software - Ability to build trust and demonstrate empathy - Detailed oriented with strong organizational and communication skills - Team oriented: teachable; earned respect - Believes in, promotes, and lives out the company’s visions and values

Job Duties

- Convert incoming customer calls into booked service appointments - Deliver call scripts with an authentic cadence; be clear, compelling and personable - Respond to customer requests, resolving issues and promoting the brand - Be professional and establish customer rapport - Participate in training to boost booked calls and practice outbound calling - Adhere to the company’s plan for resolving customer complaints quickly and favorably - Maintain and update customer database with complete and accurate information - Plant the seed for the Essig Service Partner Plan - Responsible to meet the needs of the 3-Day Call Board