Call Center Representative

Responsibilities

• Manage inbound and outbound customer calls and emails regarding broadband services.
• Provide product and service information as needed.
• Identify customer needs and resolve issues, escalating complex issues as necessary.
• Research issues and provide solutions or alternatives related to Dish Network, Internet services, and the BOSS System.
• Document customer interactions, update customer records in the system, and notate accounts on all resident calls.
• Contribute to individual and team performance metrics, participate in training and development sessions, and improve performance and knowledge of products and services.
• Provide residents with information regarding Dish Network services, including installation, rates, programming, fees, and billing.
• Maintain BOSS dashboard, follow up on open work orders, and assist the community with navigating BOSS.
• Interface with Dish Network's sales force to activate and deactivate receivers, open and terminate or disconnect accounts.
• Troubleshoot existing Dish and Internet customers, initiating work orders if unable to resolve.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a Call Center environment preferred.
• Familiarity with Dish Network preferred.
• Basic home networking skills and experience with associated software and hardware preferred.
• Professionalism and a demonstrated commitment to providing excellent customer service.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office programs.
• Organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
• Ability to work effectively in a fast-paced environment and under stressful circumstances.
• Valid driver’s license and reliable transportation.

Benefits

Comprehensive benefits package, including 401(k) with company match
Generous paid time off programs
Competitive compensation plan
Employee referral program
Great work environment
Opportunities for advancement
Discounted apartment home