CALL CENTER REPRESENTATIVE

Location: Lakeland, FL – This position is onsite.

About the role

Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently. Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records. Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible. Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment. Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.

Responsibilities

• Handle a high volume of inbound credit card support calls
• Provide accurate information and resolve member inquiries efficiently
• Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records
• Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently
• Adhere to established procedures, scripts, compliance requirements, and productivity standards
• Maintain reliable attendance, punctuality, and consistent on-queue availability
• Adapt quickly to new tools, processes, and information

Requirements

• Previous call center experience
• Strong stamina for repetitive volume work
• Ability to type 30 WPM
• High school diploma or equivalent
• Background check required
• Credit check required
• Drug screening required

Nice to have

• Card servicing experience
• Banking or financial services experience

Pay

$19.00 per hour

Schedule

• Monday to Friday, 8:00 AM to 5:00 PM EST
• Start date: July 6
• Duration: Approximately 60-90+ days (contract position supporting a major credit card project)