Call Center Representative

About the role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Absorb inquiries regarding transactions and account statuses.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.

Requirements

• Must be at least 18 years old with a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.

Qualifications

• Complete a background check, credit check, and security fingerprinting.
• This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 2822 General Hudnell Dr., San Antonio, TX 78266.

Skills

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.

Benefits

• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: $15/hr.
• Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
• Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

Pay

The estimated hourly rate for this role is $15.00. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Schedule

Shifts available between 6 AM-6 PM, with potential for weekend work.

Location

Onsite in San Antonio, TX. This role is also available in Puerto Rico, subject to state and local minimum wage laws.

Landing Page

Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.