Call Center Representative

Responsibilities

• Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
• Document and report customer feedback to improve the patient experience.
• Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
• Discern when triage by clinical healthcare staff is necessary.
• Cookordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
• Contribute to patient care teams by providing care coordination services.
• Participate in Quality Improvement and Quality Assurance activities as needed.
• Track and log patient information.
• Attend meetings as required.
• Perform other relevant duties as assigned.

Qualifications

• A high school diploma or GED equivalent.
• At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
• Computer literate and proficient in Microsoft Office.

Preferred Qualifications

• An associate's degree in a related field.
• Comprehensive knowledge of medical terminology.
• At least 3 years of experience delivering high-level customer service.
• At least 3 years of relevant healthcare experience.
• Proficient with an Electronic Health Record system.

Physical Requirements

• The position requires sitting, standing, walking, bending, and stooping.
• There may be significant job stress associated with the role, and evening and/or weekend work may be required.
• The position may involve lifting, pushing, pulling, and carrying up to ten pounds.

Pay

The salary range for this position is $16.76 to $20.24 per hour.

Union Affiliation

This position is represented by United Healthcare Workers East, Local 1199.