Call Center Representative

Job Description

$17- $20 per hour depending on experience and skill level.

Essential Functions

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Provide customers with product and service information
• Research required information using available resources
• Take feedback and criticism to improve productivity

Competencies

• Attention to Detail
• Oral Communication
• Planning and Organizing
• Problem Solving
• Written Communication

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• Must be able to sit for long periods of time
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position. Travel No travel is expected for this position.

Required Education And Experience

• High School diploma or GED
• Prior office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

The highest in the wireless industry.