Call Center Representative

Job Description

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information

Essential Functions

• Taken feedback and criticism to improve productivity

Competencies

• Attention to Detail
• Oral Communication
• Planning and Organizing
• Problem Solving
• Written Communication

Physical Demands

• Must be able to sit for long periods of time

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

No travel is expected for this position.

Required Education And Experience

• High School diploma or GED
• Preferred: College degree
• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

The highest in the wireless industry.