Call Center Representative

Job Description

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical, seeking to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

• Follow up on distributed leads
• Generate store traffic and contribute to the market's success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Research required information using available resources
• Provide customers with product and service information

Essential Functions

• Taking responsibility for a thorough and detailed method of working
• Shaping and expressing ideas and information in an effective manner
• Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
• Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
• Utilizing attention to detail, oral communication, planning and organizing, and problem solving skills

Competencies

• Attention to Detail
• Oral Communication
• Planning and Organizing
• Problem Solving
• Written Communication

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• Must be able to sit for long periods of time
• This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

Position Type/Expected Hours of Work

This is a full-time position. Travel No travel is expected for this position.

Required Education And Experience

• High School diploma or GED
• Preferred: College degree
• Minimum two years of related work experience

Essentials

• Positive attitude
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

The highest in the wireless industry.