Call Center Representative

General Purpose

Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.

Responsibilities

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners’ information including names, addresses, phone numbers, etc.
• Receive and input appointment details into the system
• Input homeowners’ information and notes from the conversation
• Confirm appointments placed with canvassers or sales reps
• Issue appointments for reps to meet with prospective homeowners
• Conduct quality control phone calls
• Answer inbound telephone calls from advertising responses
• Follow up on initial contacts with homeowners
• Maintain accurate and updated lead information and reports

Qualifications

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, inside sales, customer service, or promotions
• Proficiency in relevant computer applications
• Product knowledge – Training provided
• "Smile and dial" mindset – must be comfortable and confident on the phone
• Excellent verbal communication skills
• Strong note-taking abilities for accurate follow-up
• Effective time management and ability to prioritize tasks
• Consistent follow-up on leads is essential
• Well-spoken with an engaging, upbeat personality that shines through the phone
• Positive, self-motivated attitude with a strong work ethic
• Results-driven mindset – ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team

Perks

• Performance-based biweekly bonuses
• Fun games and incentive rewards
• Growth opportunities as they arise
• Positive, supportive work environment