Call Center Representative

Responsibilities

• Data entry
• Scheduling and confirming appointments
• Answering inbound calls & making outbound calls
• Cooking and completing administrative tasks
• Ordering of materials
• Aid in client interaction: answering phones & emails, showroom visits, product knowledge & integration
• Schedule leads, service calls, installations, and client appointments
• Monitor and update lead and client information in the Company's CRM system
• Support on-site management
• Process and follow up phone calls for collecting balances upon project completion
• Process payments and finance applications
• Occasionally participate in local shows and events

Requirements

• Reliable & dependable work habits
• Excellent time management & interpersonal skills
• Energy & enthusiasm with a positive attitude
• Ability to multitask and prioritize daily workload
• High level verbal & written communication skills
• Friendly, conversational, engaging phone presence
• Basic knowledge & experience with CRM systems is preferred
• General knowledge of construction is a plus
• Self-motivator with an efficient work ethic
• Experience with bookkeeping preferred