Call Center Representative

About the role

HomeView of West Des Moines is seeking a Call Center Representative to join their winning team. This position offers competitive income, flexible scheduling (part-time to full-time), and the opportunity to work from home initially with a transition to an in-office setting.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging based on customer needs
• Handle questions and overcome objections
• Collect and verify homeowner information (name, address, phone, etc.)
• Schedule and confirm appointments
• Input and manage appointment details in the system
• Maintain accurate records of conversations and leads
• Cook up appointments for sales representatives
• Conduct quality control calls
• Answer inbound calls from marketing campaigns
• Follow up with homeowners after initial contact
• Update lead reports and tracking systems

Qualifications

• Strong communication and customer service skills
• Experience in telemarketing, sales, marketing, or call center roles preferred
• Understanding of sales and marketing principles
• Basic computer skills and ability to navigate CRM systems
• Product knowledge will be provided through training