Call Center Representative

Qualifications

• A high school diploma or equivalency (required)
• One (1) year(s) of appointment setting and sales experience
• Proficiency in Microsoft Office 365 and various applications
• Knowledge of Poulin Design Center's brands (preferred)
• Bilingual in Spanish (preferred)
• A passion for customer service and teamwork
• Efficient interpersonal communication, time management, and organizational skills
• Sound decision-making, problem-solving, and adaptability to challenges

Responsibilities

• Participate in goal-setting meetings with management and team
• Operate a multi-line phone system and transfer calls to the appropriate extension
• Review daily call cues to confirm appointments and leads
• Cook up schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk-in traffic and events as needed

Benefits

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs
• Full-time, 32-40 hours per week (on-site)
• .5-1-hour meal break, non-exempt
• Monday-Friday: 8:30pm-5:00pm
• Rotating Saturday and events: 9:30am-3:00pm

Pay and Schedule

• Full-time, 32-40 hours per week (on-site)
• Monday-Friday: 8:30pm-5:00pm
• Rotating Saturday and events: 9:30am-3:00pm