Call Center Representative - Ann Arbor
Employment Type: Full time | Shift: Day Shift
About the role
Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triage and direct urgent calls according to established procedures to ensure optimal quality patient care.
Responsibilities
- Answers calls for Ancillary Services.
- Schedule, confirm, and reschedule appointments.
- Answer phones, respond to inquiries, and route messages appropriately.
- Assist with patient communications and MyChart support.
- Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
- Obtains out-of-network authorizations.
- Answers patient, insurance and office calls related to referrals and prior authorizations.
Requirements
- High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
- Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
- 1-2 years of experience in a medical or physician office or customer service environment preferred.
Benefits
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for career growth and professional development.
- Supportive, team-oriented workplace culture.
- Meaningful work helping patients access the care they need.
About Us
At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.