Call Center Rep - Temporary
About the role
Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions. Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.
Responsibilities
- Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.
- Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
- Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.
Requirements
- A high school diploma.
- At least six months to one year of previous call center experience.
- Ability to obtain and maintain a Public Trust Clearance.
- Reliable home internet service.
Qualifications
- Willingness and ability to travel to a credentialing site when needed.
Skills
Not specified.
Benefits
Comprehensive health coverage, health savings accounts, retirement plans, life and disability insurance, time-off programs, tuition reimbursement, and employee assistance plan.
Pay
The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD).
Schedule
This is a temporary position available starting in October and ending late April.