Call Center Rep

Job Duties and Responsibilities

• Welcome and greet all patients and visitors over the phone
• Answer phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Keep the call center area clean, organized, and of a professional appearance
• Register new patients and update existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitate a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and adhering to the scheduling guidelines for each provider
• Ensure the availability of treatment information by maintaining proper patient records
• Respond to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generate telephone encounters and direct phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime
• Protect patient confidentiality by making sure protected health information is secured