Call Center Remote Customer Service Representative
Job Description
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 100 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT compatible with Mobile Internet Service Providers and/or Satellite.
NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Essential Responsibilities
Comprehensive training and certification required
Adhere to regulated guidelines for communications via all channels
Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven
Qualifications
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus
What We Offer
Paid Training
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
About the company
The best remote jobs for you
Requirements
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus