Call Center Quality Coordinator

About the role

We are immediately hiring a Call Center Quality Coordinator in Novi, MI for our Supply Chain Solutions division.

Responsibilities

• Plan and perform case and/or call audits using Ryder’s key applications, databases, and systems.
• Draft audit reports and communicate results to management.
• Identify and evaluate business and technology issues that hinder team efficiency while working with management to improve the case management process.
• Work independently and as part of a team to achieve project objectives while performing quality assessments, as well as work with a group to better the transaction experience.
• Audit and assess modifications of business procedures to ensure customer satisfaction is being upheld while mitigating risk.
• Identify process improvements for key business areas.

Requirements

• Excellent interpersonal skills, both written and oral are required to effectively communicate audit observations.
• The candidate will be expected to exhibit the ability to translate and effectively communicate operational trend issues to their department leaders.
• The Quality Auditor must be able to balance multiple projects and effectively manage their time to meet deadlines and commitments to our department.

Qualifications

• H.S. diploma/GED
• Bachelor's degree in management information sciences, computer science, accounting or related field preferred.
• Two (2) years or more experience in audit preferred.

Skills

• Analytical skills.
• High commitment to quality.
• Strong verbal and written communication skills.
• Flexibility to work in a fast-paced, dynamic environment.
• Excellent organizational skills.
• Ability to simultaneously handle multiple priorities.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

Pay

• Pay Type: Hourly paid weekly
• Hourly Pay: $15.25

Schedule

• Sunday through Thursday from 10:00 PM through 6:30 AM.
• Employee will be required to work additional hours and days as needed to support business needs.

Additional Responsibilities

• Performs other duties as assigned.

Education

• Education: H.S. diploma/GED
• Preferred Degree: Bachelor's degree in management information sciences, computer science, accounting or related field.

License

• No licenses required.

Travel

• No travel required.

Customer Logistics Manager

• Name: Chance
• Company: Ryder
• Video: [Link provided]

Apply Here

• Click here to apply: [Link provided]

Our Culture & Commitment

• At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
• Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Compensation Information

• Pay Type: Hourly
• Minimum Pay Range: $15.25
• Maximum Pay Range: $15.25

Benefits Information

• For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

Security Notice

• For Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.
• During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Current Employees

• To apply internally, click here: [Link provided]

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