Call Center Quality Assurance Specialist

About the role

Urban Park Services is looking for a Call Center Quality Assurance Specialist who can bring disciplined follow-through to service quality across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The position applies call center quality assurance specialized execution within parking service operations to live work, making accuracy and traceable follow-through more important than superficial speed.

What Helps You Succeed

• Use Root Cause Analysis and Sampling confidently when carrying out call center quality assurance specialized execution within parking service operations.
• Apply Reporting without losing track of exceptions, owners, or deadlines tied to call center quality assurance specialized execution within parking service operations.
• Document Parking Service Operations decisions clearly enough that another teammate can follow the reasoning behind call center quality assurance specialized execution within parking service operations.
• Use sound judgment around Quality Assurance, especially when call center quality assurance specialized execution within parking service operations requires escalation instead of assumption.

Role Outcome

The role is working well when service quality becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For Urban Park Services, that result is measured through call center quality assurance specialized execution within parking service operations.

Responsibilities

• Track the Call Center Quality Assurance Specialist workflow by helping the team turn quality findings into practical process feedback.
• Own the Call Center Quality Assurance Specialist workflow by helping the team review work against documented quality standards.
• Coordinate the Call Center Quality Assurance Specialist workflow by helping the team score and document observed defects.
• Review the Call Center Quality Assurance Specialist workflow by helping the team identify recurring failure patterns.
• Maintain the Call Center Quality Assurance Specialist workflow by helping the team track corrective actions and follow-up.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $42,000–$60,000 per year.