(Call Center) Member Experience Associate - Contact Center - Brighton, MI

About the role

This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule is 10:00am-7:00pm. A hybrid schedule (2 days remote, 3 days in person) is available after 3 months.

Responsibilities

• Proactively greet and interact with members as they enter the Credit Union.
• Through active listening and asking open-ended, highly impactful questions, uncover member needs to best assist them in meeting those needs.
• Be a financial coach to our members!
• Look for opportunities to maximize member loyalty, building and deepening the member’s relationship by assessing member's total financial picture and offering solutions to advance their financial success.
• Demonstrate positive behaviors that promote high morale, cooperation, and enthusiasm.
• Educate members on consumer loans and credit card products.
• Originate, process, and close on consumer loans.
• Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.

Requirements

• A High School Diploma/GED is required.
• Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross-selling products within a financial institution or retail environment.