Call Center Manager
About the Role
As a Call Center Manager working onsite in Rocky Mount, NC, you’ll lead a team to bring humanity to business. This role involves supporting and motivating your team to meet client goals, addressing associate questions and customer escalations, and ensuring a positive work environment.
Responsibilities
- Act as a leader to encourage and motivate your team to resolve issues, accomplish goals, and influence career mobility.
- Improve key success metrics such as Customer Satisfaction Score, Service Level Goals, and Quality Goals.
- Coach associates to ensure achievement of company and client goals while addressing employee-related issues.
- Coordinate training on new or revised information relating to services, products, or processes.
- Manage multiple, complex tasks and projects, and monitor team attendance and absence.
- Promote a performance-driven culture and ensure your team has the proper tools and systems to accomplish tasks.
- Mentor and inspire others with a customer-focused mindset.
- Interpret and manipulate data for reporting.
Requirements
- Minimum 2 years of call center manager experience.
Benefits
- Paid time off (PTO) and wellness and healthcare benefits.
- Tuition reimbursement.
- Performance bonus opportunities.
- Supportive career and professional development.
- Inclusive culture and community-minded organization.
Pay
The anticipated salary range is $80,000–$90,000. Actual compensation may vary based on geographic location, work experience, education, and skill levels.
About TTEC
TTEC is a leading global consulting, technology, and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience. TTEC embraces diversity and is committed to building an inclusive workforce that reflects the communities it serves.
Primary Location: US-NC-Rocky Mount (Fayetteville noted as an alternate).