Call Center Manager (3684) with Security Clearance

Position Responsibilities

• Ensure proper training is provided as per Call Center operations requirements.
• Review and approve training requests based on needs for effective Call Center operations.
• Develop, execute, and track training opportunities as needed.
• Oversee and manage employee conduct within the Call Center operations.
• Manage the hiring processes and procedures for all new employees.
• Generate monthly progress reports and provide status updates on performance measures.
• Review and approve reports for personnel time and attendance.
• Oversee and manage the Dispatcher Shift Bid process.
• Optimize dispatch program performance through recommendations and procedures.
• Recommend equipment needs and replacement.
• Manage the collection of statistics for the Call Center.
• Conduct special projects such as NCIC issues, hit confirmations, validations, and proper use reviews.
• Maintain 24-hour day connectivity with the Call Center.
• Act as liaison between contract and Federal staff.
• Review and approve all disciplinary actions and make recommendations.

Position Requirements

• High School diploma or GED.
• Equivalent combination of education and experience with at least 5-10 years of progressively responsible dispatching/supervisory experience.
• Knowledge of 24-hour emergency communication centers and public safety functions.
• Experience supervising a staff of 30-50 employees.

Pay

Hiring Range: $75,000 - $85,000.

Schedule

Location: Denver, CO.

Benefits

Comprehensive benefits package and opportunities for exciting projects with government and commercial clients.

Company Information

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and opportunities to work with exceptional, dedicated industry professionals.

Equal Opportunity Employer

We are an Equal Opportunity Employer and welcome resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.