Call Center Digital Operations Agent
First Financial Bank Texas · Abilene, TX · 1 wk ago
ManagementFull-time
Essential Functions
- Provide support to our Contact Center and Staff.
- Respond to all customer service communication channels.
- Oversee and ensure our ability to meet Service Level Expectations while maximizing agent productivity.
- Internal contacts are operations, loan administration, personal bankers, tellers, managers and assistant managers of all First Financial Bankshares, Inc. locations.
- External contacts include current and prospective customers.
- Will be required to work holidays.
- Must be familiar with the account-maintenance related items below:
- Change COA
- Verify Stops
- Failed Microdeposits
- External Account Verification
- UOpen External Emails (Web & Mobile)
- Secure Messages
- Mobile Bill Pay
- FI Holds
- Bill Pay Deceased
- Bill Pay Closed
- Kofax Processing/E-Sign
- UOpen Funding
- Home Banking Enrollment
- Trism Debit Card
- New Account & CIF Reports
- General Online Banking Maint.
- Loan Payment Verification
- Sorting/Scanning
Minimum Qualifications
- The ideal candidate will have a minimum of: Two years of consistent customer care experience, preferably in financial services, six months of Call Center experience is desirable.
- A High School diploma or GED.
- Excellent written / verbal communication and customer service skills, proficiency in Windows based applications.
- Ability to be flexible and in a fast-paced, ever changing environment and be able to adapt to handle all tasks presented to them in a timely professional manner.